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Public link for visualizer not working🔵

Report an IssueMedium PriorityAssets

Unable to access the asset of a visualized asset from public link. For example I copied the public link for a sketchup / .skp file and when I tried to access the public link it wouldn’t load. I tried a gated share / gated link and it worked however.

EH: Please see video

https://app.claap.io/caddetails/visualized-file-public-links-c-eDsAAtvmPP-3Xfq6aZThPN0

Posted by Jamal Alli ·
Status: Completed1 comment

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Comments1

  • El

    Team•

    Aug 22, 2025

    @Jamal Alli This was downgraded from High to Medium priority because the file can be downloaded. A new task will need to be created for we'll need to setup a task that points public links to our visualizer because they cant be rendered in a normal browser window. I dont think this needs to be high priority though because you should be able to open the downloaded SketchUp file in Sketchup