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Email for shared product is not sent

Report an IssueMedium PriorityCannot ReplicatePIM

Steps to reproduce:

  1. Open Products page

  2. Share a product with an email address you have access to

  3. Check the inbox for that email

Expected result: An email with the share link and the title “[user_name] shared Prodify items with you” is received.

Actual result: No email is sent

Update 25nov25 - spoke w Svitlana - this is working now but did not a few days ago and she tested w multiple companies - strange. May need to resurrect this item.

Posted by Svitlana ·
Status: Completed2 comments

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Comments2

  • El changed status to Resolved in Testing
    Team•

    Nov 25, 2025

    Pinned

    Resolved in Testing. Update 25nov25 - spoke w Svitlana - this is working now but did not a few days ago and she tested w multiple companies - strange. May need to resurrect this item.

  • El

    Team•

    Nov 20, 2025

    Hi @Svitlana

    I tried to recreate this but I received the email from company #6 and #206. Can you please clear your cache and let me know if you still encounter this issue?