2087 Files Sent to Trash🔵
Hello, it looks like most of our assets were somehow moved to the trash. Is this as easy as just restoring them? Not sure how this would have happened.
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Hello, it looks like most of our assets were somehow moved to the trash. Is this as easy as just restoring them? Not sure how this would have happened.
Vid:
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Comments2
El
Jul 15, 2025
Hello Eric,
I am happy to hear you were able to restore your files. We have been unable to detect any errors or determine the specific cause of your assets and folders being trashed as there were no errors showing when this occurred. We plan to consult with our data scientist after she returns from vacation next week to find out if she can determine what event occurred before and after the assets were trashed.
My team let me know we're going to prioritize adding more tracking around delete activities, so we have more data to diagnose future issues like this.
Sorry for the inconvenience,
El
El
Jul 10, 2025
Thank you for submitting this Eric. I am getting this to my team to work on right away.